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Frequently asked questions


Q:  Why is my program always showing error information: "bind port failed,maybe another program used this port"?
  A:  It is possible the port of your using is already taken by other program. You might inspect whether already started other ftp server program. for example : serv-u etc.

Q:  My program already started successfully, but other users are unable to login my server?
  A:  It is possible that the computer of using this program is used in a local network, so the user in public network could not access your   computer.please use xm easy personal ftp server in a computer owning public ip .
Q: I don't know what is my ip address current ,and how could I tell my client ?
  A:  please click "configuration" button  ->" ftp server ip "
Q:  I added a new account,but my friend can't login with the new account?
  A:  If your ftp service have already started,you need to store the change using "apply "button and restart the program.
Q:  My ftp server is behind a router/firewall, how could it work for users connecting from outside?
  A:  You should properly set your router/firewall, open the port 21 and ports in the passive port range, make it forward all packets on these ports to your server computer. you can refer to following information.
http://support.dlink.com/faq/view.asp?prod_id=1341
Q: How many connections it can support?
  A: No limit. Actually it is restricted by Windows sockets number restriction, or your Windows OS or hardware restriction like physical memory size.
Q: Does XM Easy Personal FTP Server work under Windows 98, Windows Me or Windows NT?
  A: No. XM Easy Personal FTP Server makes use of the excellent characteristic introduced by Windows 2000/XP, so it can only run under Windows 2000/XP, Windows 2003, or future higher version.

Q:  How much is it?
           A:  XM Easy Personal FTP Server  costs only $39.99.

Q: Is your online order form secure?
  A:  Yes, it is 100% secure.

Q: What happens after I send in the order?
  A:   You will receive an email confirming your order shortly after sending the online order form. Then, within a couple minutes, you will receive a second email with a username and serial number. If you have any trouble, please email us at sales@dxm2008.com. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
 
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